Steel Dynamics, Inc.

Customer Service Coordinator

Job Locations US-AL-Pelham
ID 2023-3963
Pos. Category


Are you bored or unsatisfied in your current professional role?

Do you desire to be a part of a team that has a culture centered on people more than the product they sell, focused on the WHY and the HOW more than the WHAT?

Do you want an opportunity to bring a new and better solution to your customers?

If so – we want to meet you!


Your Opportunity:

We are looking for a Customer Service Coordinator to help us with our passion to create a great customer experience. The position includes, but may not be limited to, the following responsibilities and activities.

  • Manage job ledgers and analyze revenue recognition.
  • Create and maintain schedule of values.
  • Cost adjustments for discrepancies between estimates and actual costs.
  • Process and log change orders and no-charge deliveries.
  • Process miscellaneous customer requests for material.
  • Request and receive project files
  • Job closeout process including payment follow-up and customer survey
  • Assist project managers as needed.


  • Exceed customer expectations through excellent customer service
  • Ability to create and build strong customer relationships
  • Excellent communication skills, both verbal and written
  • Salesforce (or other CRM) experience a plus; basic computer skills a must (MS Excel)
  • Solid time management skills with the ability to prioritize tasks
  • Experience in the construction industry is a plus, but not required
  • In a nutshell – we need a go-getter that is looking for a career in the building materials industry


What We Offer:

  • Base salary + performance-based bonus
  • Comprehensive medical benefits
  • 401k with company match
  • Profit sharing and company stock options
  • College/higher education tuition reimbursement plan (for employee and dependent children)

Every day, CLP Systems is creating solutions that simplify complex structural tie-down problems in wood-framed buildings to ensure safety during seismic and high wind events. We help our customers with simpler designs, increased value, and quicker installations.

Steel Dynamics Inc. is an equal opportunity employer.


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