We are seeking a detail-oriented, customer-focused individual to join our team as a Customer Service Representative. This role is critical in providing a positive customer experience by managing accounts, inquiries and sales efforts in a professional and efficient manner

• Provide excellent customer care through timely responses to phone calls and emails.
• Enter orders accurately and manage orders from entry to shipment
• Assist customers with product availability, price quotes, troubleshooting, and delivery questions
• Collaborate professionally with the sales team and various departments across the organization
• Manage challenging customer interactions with professionalism and composure
• Understand and apply key concepts such as freight equalization, pricing models, and system applications
• Consistently strive to meet and exceed individual and team performance targets

Required

• Strong data entry skills
• High level of accuracy and attention to detail
• Ability to manage a high volume under pressure
• Strong organizational skills and multitasking abilities
• Collaborative team player with a proactive attitude
• Must be open to travel when required

Preferred

• Customer Service or relevant experience
• 4-Year Degree
• Experience with “Salesforce” application

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.