Responsible for supporting and maintaining end-user computing environments by providing hardware, software, and network troubleshooting.  Performs computer deployments, equipment replacements, system imaging, incident response, and routine maintenance activities.  Works closely with users and IT staff to deliver reliable technology services and improve system performance.

• Provide Support and troubleshooting for hardware, software, peripherals, network connectivity, and other IT-related issues, escalating complex issues to appropriate IT team members or vendors when necessary.
• Set up user accounts, computers, phones, and other equipment for new employees.
• Assist with Active Directory and Microsoft 365 user and device administration.
• Deploy, replace, and maintain IT equipment.
• Maintain accurate documentation and inventory of IT equipment.
• Assist with IT projects and technology initiatives as needed.
• Follow established IT security policies, procedures, and best practices.

Required

• Associate's degree in Information Systems or a related field, or 3 years of IT support experience.
• Strong written and verbal communication skills.
• Strong customer service and interpersonal skills.
• Strong time management, organization, and problem-solving skills.
• Must be able to lift 75 lbs.

Preferred

• CompTIA A+ or Network+ certifications.
• Experience in AD, DHCP, DNS, Azure, Office365, Windows, basic server troubleshooting and basic networking.

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.